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When is communication effective?
Only when others understand your message and respond to it the way you want them to
Effective communication:
- manage your work flow
- improve business relationships
- enhance your professional image
- other important benefits:
What do employers expect from you?
competent communication tasks
Specific skills advance in career
- organizing ideas and information coherently and completely
- expressing and presenting ideas coherently and persuasively
- listening to others effectively (active listening)
- communicating effectively with people from diverse backgrounds and having different experiences
- using communication technologies effectively and efficiently
- communicating in a civilised manner that reflects contemporary expectations of business etiquette
- communicating ethically
Characteristics of Effective Communication
„Knowledge may be power, but communication skills are the primary raw materials of good client relationships.” (project manager at NASA's Marshal Space Flight Center)
- provide practical information
- give facts rather than impression
- clarify and condense information
- state precise responsibilities
- persuade others and offer recommendations
Communication in Organizational Settings
Communication = vital link bet. people / information
Internal & external communication
Formal and Informal Communication
A. INTERNAL COMMUNICATION
1. Formal Communication Network
Ideas & information along the lines of command (hierarchical levels)
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- Effective Business Communication
- Lecture 1_2 Effective Business Communication_09.doc
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