Extras din curs
Intro
Have you ever bargained for something? Describe your experience. Was it successful?
How would you define negotiations?
1. A brief definition
A negotiation is:
a back-and-forth communication where 2 or more parties bargain for a desired outcome
1. A brief definition
The parties involved in negotiation have interests that may be:
common
opposed
What communication skills are necessary for successful negotiations?
2. Negotiation essentials
For successful negotiation, remember the following advanced communication skills:
a positive attitude
beliefs can affect outcomes
=> believe that you deserve what you want to get
Follow-up
Do you usually think positively or negatively? What could the implications be for business transactions?
2. Negotiation essentials
For successful negotiation, remember the following advanced communication skills:
state your desires and concerns clearly
listen carefully to the other party’s desires and concerns
2. Negotiation essentials
For successful negotiation, remember the following advanced communication skills:
knowledge of the negotiation process
know how to break down an issue into separate parts
negotiate or bargain for who gets each part
know how to address common interests for mutual gains
Follow-up
Give examples of some possible mutual gains in a negotiation.
2. Negotiation essentials
For successful negotiation, remember the following advanced communication skills:
an understanding of human behaviour
know what motivates you and the other party
be aware of what matters to you and to the other party
know how to apply all relevant communication skills
(see the previous and subsequent units in this course)
2. Negotiation essentials
For successful negotiation, remember the following advanced communication skills:
using creativity
solve problems creatively
find innovative solutions
Conținut arhivă zip
- Negotiations.ppt
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