Documente publicate de Livia Șerban
Livia Șerban
13 documente publicate în Biblioteca RegieLive
Cercetare teoretică privind conceptul de organizație bazată pe cunoaștere
1. CONCEPTUL DE ORGANIZATIE 1.1. FORME DE ORGANIZARE Omul, prin natura sa, simte nevoia sa-si urmareasca si sa-si indeplineasca scopurile. Simte nevoia de a intemeia relatii cu alti indivizi, fata de care sa arate simpatie, colegialitate, competitie sau chiar supunere. In momentul in care le face toate acestea... citește mai departe
Măsurarea calității serviciilor unui centru financiar folosind metoda servqual
1. METODA SERVQUAL – CONSIDERATII TEORETICE Metoda SERVQUAL a fost investigata si explicata de catre trei mari specialisti in domeniul calitatii serviciilor, si anume A.Parasuraman, V.A.Zeithmal si L.L.Berry. Prin aceasta metoda se poate analiza nivelul de satisfactie al clientilor prin analiza perceptiilor cat si... citește mai departe
Proiectarea și optimizarea furnizării serviciilor hoteliere
1. DESCRIEREA SISTEMULUI DE SERVICII HOTELIERE (ANALIZA „SERVUCTION”) 1.1 PREZENTAREA SERVICIULUI ŞI A NEVOILOR CONSUMATORILOR VIZAŢI Sectorul hotelier este o parte vitală a industriei ospitalităţii. Pentru a înţelege operaţiunile care au loc în hoteluri este necesar să cunoaştem natura acesteia. În majoritatea... citește mai departe
Dezvoltarea sistemului de evaluare a performanței în muncă a resursei umane în cadrul societății British American shared services Europe
1. CONSIDERATII TEORETICE 1.1. EVALUAREA PERFORMANTELOR - DEFINITIE, OBIECTIVE SI CRITERII In linii mari, procesul de evaluare a performantelor cuantifica aportul angajatilor la dezvoltarea firmei si reflecta nivelul de apropiere a standardelor individuale fata de cele ale organizatiei. Un prim set de cerinte... citește mai departe
Management prin Bugete
Introducere Tara noastra, ca si alte tari est-europene, parcurge astazi un moment de rascruce al evolutiei ei - trecerea sa, mai bine zis, revenirea, dupa peste patru decenii de la o economie planificata, strict centralizata, la cea de piata, puternic descentralizata, in care orientarea si conducerea intregii... citește mai departe
Evaluarea întreprinderii - studiu de caz Unibet
1. UNIBET – BUSINESS AND INDUSTRY OVERVIEW 1.1 Unibet– Brief Overview The company was founded in 1997 by Anders Ström. The company is one of the largest on-line gambling operators in the Nordic market with over 275 000 customers worldwide. Unibet is focused on the Nordic region which accounts for 75% of the... citește mai departe
Caracteristicile producătorilor asiatici de automobile
I. INTRODUCTION According to BusinessDictionary.com, a Free Trade Agreement might be defined as a ‘treaty between two or more countries designed to establish a free trade area, where commerce in goods and services can be conducted across their common borders, without tariffs or hindrances but (in contrast to a... citește mai departe
Particularities of HRM in small companies - application on Pallas Conta SRL
1. INTRODUCTION Question: What is a Human Resource- William R. Tracey, in „The Human Resources Glossary” defines Human Resources as: "The people that staff and operate an organization"; as contrasted with the financial and material resources of an organization. Human Resources is also the organizational function... citește mai departe
Strategic and operațional performance assesment at Vodafone
1. INTRODUCTION In a world where speed, technology and continuous development govern corporations and individuals, as well, we conducted a research on one of today’s largest companies and, in the same time, one of the pioneers in the mobile telecommunication field. This area has encountered a fast enlargement,... citește mai departe
Business Plan - Millenium Restaurant
I. BUSINESS DESCRIPTION I.1. BUSINESS IDEA Throughout Hedon restaurant, Millennium has been providing catering services for approximately 6 years. During this time, following the impeccable quality of its services, the restaurant has won a deserved reputation and a comfortable market share. Quality of supply and... citește mai departe
Womenomics - Women în Economics
REFERENCE Introduction Today’s world is changing at a startling pace. Political and economic transformation seem to be occuring everywhere – as countries convert from command to demand economies, dictatorships move toward democracy, and monarchies build new civil institutions. These changes have created economic... citește mai departe
Practical Activity - Management Analysis
Chapter I Short Presentation of Pallas Conta SRL Pallas Conta SRL was registered at the Registry of Trade in Bucharest on April 6 2006. It was founded by two associates, Calistru Aurora-Marcela and Bizau Cristian, holding 98% and 2% of the 500 RON joint stock, respectively. The Constitutive Act mentions that... citește mai departe
